Capitec experiences ‘technical glitch’ as clients get overnight double deductions

Capitec has obtained tons of complains from their clients following errors of their financial institution accounts.

The financial institution mentioned the errors have been on account of “technical glitch” on their half.

Clients of Capitec financial institution who made transactions on some card machines complained that they obtained deductions from their financial institution accounts for transactions which was not made.

Some clients additionally complained that a few of their playing cards appeared to have been utilized in retail shops early on Friday morning.

Different checking account holders mentioned money again purchases have been made.

On Friday, Capitec tweeted that the deductions have been brought on by a fault of their technical division

“We’re conscious of a technical situation between us and one other financial institution that has triggered Capitec shoppers who transacted on this financial institution’s card machines to be double deducted,” Capitec mentioned.

“Our IT workforce is working to rectify the problem. The transactions shall be reversed inside the subsequent 24 hours.”

We’re conscious of a technical situation between us & one other financial institution that has triggered Capitec shoppers who transacted on this financial institution’s card machines to be double deducted. Our IT workforce is working to rectify the problem. The transactions shall be reversed inside the subsequent 24 hours.

— Capitec (@CapitecBankSA) September 11, 2020

Capitec mentioned it will contact the affected clients straight with a view to rectify it.

#Capitec bathong my final cash 😭😭😭😭 pic.twitter.com/rS68xImLvN

— Zola Mbusi (@ZolaMbu77075658) September 11, 2020